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For supported living

Feedback that fits each person.

Accessible ways to be heard, and outcomes that stay personal, the loop shaped around each person’s support.

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This week at Verla Supported Living
Activity choices In progress
Support visit feedback 2 new
Communication preferences New theme
Accessibility options
Large-type mode
Kiosk and mobile
On
High-contrast theme
Meets [WCAG target]
On
Screen-reader labels
Every step described
Built in
One journey, many ways in, see our Accessibility page.
Collect

Every way of speaking counts.

Some people type, some point, some tell you straight, some need time. Accessible journeys, large type, high contrast, screen-reader friendly, deliberately short, give every way of communicating the same weight.

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Act

Outcomes that stay personal.

In supported living, “the service improved” means this person’s support improved. Feedback keeps its context, actions are owned by the keyworker who knows them, and the change shows up in the next support conversation.

Explore actions & improvement
Theme → action · one person’s support
Preference shared
Evening routine choices
Captured
Action
Review routine options · keyworker
In progress
Support plan talk
Informed by the loop [date]
Done
Personal detail stays with the people who support them.
Fit for this setting

Built for individual support

Support visit
Feedback in the moment, in whatever form works, typed, tapped or spoken.
The preference
Logged as a voice in the loop, not a note that lives in one person’s memory.
The pattern
Across visits, a theme: evenings feel rushed. Now it’s visible, not anecdotal.
The change
The keyworker owns an action; the next support-plan conversation starts informed.

Person-centred isn’t a slogan, it’s feedback that changes this person’s support.

Everything captured here builds the evidence trail your quality reviews and inspections draw on.

Support that listens well.

Three ways the loop bends around each person, not the other way round.

Short, clear, and shaped to the person

Journeys are deliberately brief, one thing at a time, in plain language, with large type and high contrast available. The easiest journey is the one that actually gets finished.

One question at a time, plain language
Large type & high contrast built in
[Easy-read formats, confirm]
Journey settings
Large type
Default on shared devices
On
High contrast
Meets [WCAG target]
On
Steps per journey
Kept deliberately short
4 max
Finished journeys beat thorough ones.

“One of the people we support types, another points, another tells us straight. Viewee gives all three the same weight.”

SM
[Service Manager]
Verla Supported Living, sample provider

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