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Platform · Understand

Hear concerns early.

When the same thing keeps coming up, Viewee makes it visible sooner, so small concerns get attention before they grow.

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Recurring themes · Maple House
Call-bell response, nights
4 mentions in [period]
Flagged
Evening meal choices
Rising this month
Watch
Laundry turnaround
After last month’s action
Settling
Flags are patterns in feedback, not judgements about people.
Your threshold
Flag after 4 mentions
in [period], you set it
[Mechanics, confirm]
Right person notified
[channels, confirm]

Patterns made visible, sooner.

How flagging, alerts and escalation work, the mechanism, plainly.

A threshold you set, applied to patterns

When a theme recurs past a threshold you choose, 4 mentions in [period], it’s flagged. Flags are based on patterns in feedback, not judgements about people. [Mechanics, confirm]

Threshold per theme or service, yours to set
Based on recurrence, in plain sight
Flags carry their feedback context with them
Flag settings · sample
Threshold
4 mentions in [period]
Set
Call-bell response, nights
Crossed threshold [date]
Flagged
Context attached
The comments behind the flag
Linked
Patterns in feedback, never judgements about people.
Voice → Theme → Action → Evidence

Small concerns, seen sooner.

Every concern surfaced feeds the same connected record, so better care is easier to show, not just do.

Viewee supports your existing safeguarding procedures and statutory duties, it does not replace them.

In practice: recurring → flagged → owned → resolved

A mundane operational theme at Maple House, a fictional care home.

1 · Recurring
Call-bell response, nights
3rd mention in [period]
Recurring

Individually small, together, a pattern.

2 · Flagged
Crossed your threshold
Flag raised · [date]
Flagged

Visible now, not at the monthly meeting.

3 · Owned
Night rota review
You · due [date]
In progress

The same loop, moved up in priority.

4 · Resolved
Done, with a note
Mentions settling since
Resolved

Watched until it settles, evidenced as it goes.

Where it fits in the loop

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